What is the serial number?
What is the Operating System?
Image upload, screenshot, etc.
What services are you after?
If you answered yes to C what Games and what frames you are after and what resolution and image quality Eg. Game: CSGO Frames:120 Resolution: 1080P Quality: High
PC Hardware>What CPU (Processor) do you have
What GPU (Graphics Card) do you have
How Many GB of Ram Do you have
What cooling System do you have
Do you already own the domain for the proposed website?
Will you also require email hosting for the domain?
Do you have a website, social media, on-line presence already? (YES/NO)
Are there any similar organizations to your with an existing website?
Are there any website examples you may have liked your website to look-like?
What features would you like your website to have?
Do you have any style guide, website content write ups/ media?
Will you need any photography?
How soon do you need the website up and running?
What does your organization actually do?
Devices Credentials/ Encryption
What is the Operating System?
What kind of device(s) are affected?
What specific issues are you encountering?
Have you tried any troubleshooting steps so far?
Can you provide access to the affected device(s) or any relevant logs and files?
What is the nature of your business and how critical are the affected devices to your operations?
Do you have any specific requirements or time constraints for resolving the issue?
Have you noticed any suspicious or unauthorized activity on the affected device(s)?
Do you have any relevant warranties or support agreements in place for the affected device(s)?
Can you provide a detailed description of when the issue started and any relevant events or changes that may have preceded it?
Have you recently clicked on any unfamiliar links or downloaded any suspicious files or software?
Image upload, screenshot and etc.
Do you need to recover files that you accidentally deleted?
This includes formatted drives, initialized drives, and drives with overwritten files that you want back.
What type of device do you have
Where did the device come from
What kind of computer was the device connected to?
Has the device been to another computer repair or data recovery company?
If you answered YES in above question, Name of service provider
Does the device make any unusual sound?
Describe if the device is making any noise or sounds.
Please describe primary issue or problem
What (if anything) has been attempted to recover the data?
If you couldn't locate your model number, upload a photo of the device's label.
OPTIONAL: Please attach any images you think may help us determine your chances.
What type of network cable installation do you need?
How many network drops do you need installed?
What type of building structure will the cables be installed in and do you have floor plan?
Do you have any specific requirements for the type of cable or brand to be used?
Are there any physical or architectural constraints to consider during the installation?
What is the purpose of the network?
Do you have an existing network infrastructure or is this a new setup?
Do you have any specific time constraints for the installation?
Will the installation require any additional equipment or hardware?
Who will be responsible for providing access to the installation location?
What kind of server are you using?
What type of server environment do you have?
What specific issues are you experiencing with your server?
Have you made any recent changes to the server or network?
Can you provide access to the server or any relevant logs and files?
Have you tried any troubleshooting steps so far?
How critical is the server to your business operations?
What is the server's role in your network?
Do you have backups in place for the server and its data?
Do you have any specific requirements or time constraints for resolving the issue?
What kind of issue are you encountering?
What kind of devices and how many do you have?
Are you encountering the issue with a specific software or application?
Have you tried any troubleshooting steps so far?
Can you provide access to the device or any relevant logs and files?
What is the nature of your business and how critical is the device to your operations?
Do you have any specific requirements or time constraints for resolving the issue?
Are there any other users encountering the same issue?
Can you provide a detailed description of the issue and when it started?
